Customer Service
We're here to help
Log a support request and our helpdesk raises a ticket with a unique reference number so your query is tracked end to end. Reach us by email, phone or WhatsApp — or browse the product documentation to self-serve.
How to reach us
Four ways to get support
Mon–Thu 08:00–17:00 (GMT+2)
Fri 08:00–16:00 · Sat–Sun & public holidays closed
Helpdesk email
The fastest way to log a call — a ticket is created automatically.
Documentation
Guides and references for BOS, BOS Professional and BOS Enterprise.
Getting the fastest resolution
We prioritise every ticket by urgency — a system that is down is always our highest priority — and keep you updated on progress.
Keep your SM number. Each logged query gets a unique support (SM) reference — quote it on any follow-up so we can pick up exactly where we left off.
Best method of contact — the preferred way to reach the helpdesk is by email (QuickEasy Application > Main Menu > Help > Email Helpdesk), so you are never left holding for an operator.
Note: for your security, the helpdesk cannot bypass user settings or install software to access your database directly. For example, to edit a report remotely we need a user login with report-editing rights.
Log a support request